Privacy Policy

Effective Date: January 1, 2024
Last Updated: May 21, 2026

Adult and Teen Challenge PacWest (“ATC PacWest,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit atcpacwest.com (the “Site”) or otherwise interact with us online.

This policy applies to information collected through our website and general communications. It does not cover protected health information (PHI) governed by HIPAA, which is addressed separately in our Notice of Privacy Practices provided to clients receiving treatment services.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily share with us, such as when you:

• Complete a contact, referral, or admissions form
• Sign up to receive emails, newsletters, or updates
• Apply for employment or volunteer opportunities
• Make a donation or register for an event
• Communicate with us by email, phone, or text message

This information may include your name, email address, phone number, mailing address, employer, areas of interest, and any other details you choose to provide in messages or forms.

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect certain technical information, including:

• IP address and approximate location
• Browser type, operating system, and device identifiers
• Pages visited, time spent on pages, referring website, and clickstream activity
• Date and time of your visit

Sensitive Information

We ask that you do not send sensitive personal information (such as Social Security numbers, financial account details, or detailed medical history) through our website contact forms or unsecured email. If you need to share that type of information, please call us so we can provide a secure method.

2. How We Use Information

We use the information we collect to:

• Respond to your inquiries and provide information about our programs and services
• Process referrals, admissions inquiries, donations, and event registrations
• Send you updates, newsletters, or other communications you’ve requested
• Operate, maintain, and improve our website and services
• Monitor and analyze website usage and trends
• Protect the security and integrity of our website and prevent fraud or misuse
• Comply with legal obligations and enforce our terms

3. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers. We share information with vendors who help us operate our website, email systems, analytics, donation processing, and similar functions. These providers are authorized to use your information only as needed to perform services for us.
• Legal and safety reasons. We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of ATC PacWest, our clients, staff, or the public.
• Business transitions. If ATC PacWest undergoes a merger, acquisition, reorganization, or asset transfer, information may be transferred as part of that transaction, subject to standard confidentiality protections.
• With your consent. We may share information in other ways with your direct permission.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to remember preferences, understand how visitors use the Site, and improve functionality. Categories of cookies we may use include:

• Essential cookies required for the website to function properly
• Analytics cookies that help us understand how visitors interact with the Site (e.g., Google Analytics)
• Preference cookies that remember settings such as language or display options

Most browsers let you refuse or delete cookies through your browser settings. Disabling cookies may affect how parts of the Site function. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Third-Party Services and Links

Our Site may link to third-party websites, social media platforms, or services that we do not control. This Privacy Policy does not apply to those external sites, and we encourage you to review their privacy practices before providing any personal information.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.

7. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the context in which it was collected.

8. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of marketing emails by clicking the “unsubscribe” link in any message we send
• Request that we stop processing your information in certain circumstances

To exercise any of these rights, contact us using the information below. We may need to verify your identity before fulfilling certain requests.

Oregon and other state residents may have additional rights under applicable state privacy laws. We will honor those rights as required by law.

9. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us through the Site, please contact us so we can delete it.

10. Health Information and HIPAA

ATC PacWest provides recovery and behavioral health services. Protected health information (PHI) that we collect or maintain in connection with treatment is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state confidentiality laws, including 42 CFR Part 2 where applicable.

The handling of PHI is described in our separate Notice of Privacy Practices, which is provided to clients and available upon request. Please do not submit PHI through this website’s contact forms or general email; use the secure methods provided by your care team instead.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make changes, we’ll update the “Last Updated” date at the top of this page. Material changes will be communicated more prominently when appropriate. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you’d like to exercise any of your rights, please contact us: